JOB OBJECTIVE(S)
▪ To ensure overall handling of customers with regards to customer care, E-business products,
account opening and maintenance to account holders, and customers (both existing and
prospective) of the bank while ensuring timely/exceptional service delivery and customer
delight.
DUTIES & RESPONSIBILITIES
▪ Handling of account maintenance activities; freezing/unfreezing of account, placing lien,
reactivation of dormant accounts.
▪ Initiate the set-up of standing order.
▪ Ensure prompt handling of customers’ enquiries and complaints.
▪ Responsible for the Issuance and maintenance of all card products to eligible customers.
▪ Ensure timely resolution of customers’ issues and promptly consult the Head, Non-Financial
Transactions for issues unable to handle or resolve.
▪ Initiate and set up of Alert, Online and Mobile Banking services.
▪ Initiate linking / hot listing and blocking / unblocking of debit cards.
▪ Ensure prompt account opening and closing; opening of all accounts and Domiciliary
Accounts.
▪ Ensures proper modification of customer account information on request.
▪ Initiate probate in accordance with customer mandate and relevant law.
▪ Prompt verification and upload of scanned documents on IBPS and ensure timely capturing
of cheque confirmation details.
▪ Initiate requests on Template Generator for Confirmation Letters and Letters of reference.
▪ Ensure timely rendering of reports and issuance of adhoc statement of account.
▪ Responsible for stopping of payments.
▪ Perform all other duties as assigned by the Head, Branch Services.
JOB REQUIREMENTS
Education
▪ Minimum Education: First Degree in any discipline
Experience
Minimum of 2 years relevant branch operations experience as a core staff.
Usage of Banking Applications (Proficiency with using Finacle FFR will be an added advantage)